We want you to feel satisfied with your purchase. Most items can be returned for a refund (not including shipping or packing fees) within thirty (30) days of delivery. Return shipping costs apply, and an item must be in its original condition, and the packaging it was received in.
A 30% restocking may apply if an item is not returned in its original condition.
Items that cannot be returned or exchanged:
- Any items that are listed "AS-IS" in their respective description. These items are generally untested, and their full functionality may not be known. We do our best to accurately describe the condition of each item.
RETURN PROCESS
To return an item, please email: support@pnwscientific.com, and you will be issued a return authorization number and given further instructions on how to return your item.
Please send all returnable items to the following address:
PNW Scientific
Attn: Returns
12950 SW Morgan Rd
Sherwood, OR 97140
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) business days from the receipt of your item for us to inspect and process your return or exchange. We will notify you by email when your return has been processed, and a refund has been issued.
Please Note
- Return shipping fees will not apply if you received the wrong item.
- Items must be in their original condition.
- All new, unopened items are no longer returnable once they have been opened as they are no longer in the same condition in which they were received.
QUESTIONS?
If you have any questions concerning our return policy, please contact us at:
Phone: (503) 420-7555
Email: support@pnwscientific.com