Yes, we ship to almost every county in the world. If you would like a shipping quote for a specific item, please send us a message from our contact page.
Yes, depending on the item and its destination we will either pack the item on a pallet, or have it crated.
Yes, the cost of shipping includes insurance for the purchase price of the item.
Our goal is to ship all parcel items by the next business day after it is purchased. Freight items may take several days due to crating/ or other unique packing needs.
Yes, all items include a 30-day warranty unless otherwise sold in “parts only” condition as noted in their description. If an item needs service or needs to be returned during the 30-day period the purchaser may ship it back to PNW Scientific. If an item cannot be repaired, a refund for the purchase price minus and shipping/ packing fees may be given.
Send an email to: firstname.lastname@example.org with the subject line: return(or repair) request for order xx (put your order number) In the body detail the reason for the return/ repair, and you will be given further instructions how to send your item.
Yes, most all of the items we sell are tested unless otherwise noted, or being sold for “parts only”. There are some circumstances where we may not be able to fully test an item due to not having the proper software or testing device, which would be noted under the condition description of the item.
We accept all major credit cards, ACH and Wire transfers, and PayPal.
Yes, we accept purchase orders. There is a button on each product back to inquire about making a purchase with a PO.
International Customers (outside of the USA)
Yes, we ship to almost every county in the world.
Yes, all international shipments will include a commercial invoice for customs clearance.
It depends on the customs regulations of your country. Many times the shipping company (DHL or UPS) can act as your customs broker. This is also true for many freight shipments, but not for all.
No, VAT and or any customs fees are not included in the purchase price. Any fees due for importing an item are due when it is clearing customs, and will either be due to the shipping company or your customs broker.